Set Your Cleaning Schedule

Cleaners On Tap gives cleaners full flexibility on their working hours. Setting your own schedule means you can make work fit around you. Understanding how to set your availability will allow you to take full advantage of the platform and maximise bookings around your schedule - ultimately earning you as much as possible. Setting availability correctly is crucial to the success of your cleaning career as customers will be able to book cleans instantly up to 2 days before the clean and of course customers expect their cleaners to be reliable and punctual.

Setting Your Weekly Schedule

Log in to your Cleaners On Tap account.
Click ‘Settings’ from the menu on the left of the page.
Once on the ‘Settings’ page scroll down to ‘Cleaner Schedule’, which will look like the image below.

5. You can now customise your weekly schedule, to add availability on a day simply switch the toggle on and enter the times you are happy to accept cleans. For example in the above image the cleaner is only available on Mondays between 9am and 5pm. You can also have multiple work periods on the same day, perfect to enable you to work before and after existing commitments or if you’d just like to take a long lunch. Before leaving the ‘Settings’ page make sure you click ‘Save Changes’ in the borrow right corner.

Your weekly schedule is complete! Please

Question 2

Cleaner Account Guide

Accepted Answer

Cleaner Account Guide

If you are logging in for the first time you'll be prompted to set up your Multi-Factor Authentication (MFA), this is a second form of identification put in place to keep your account super safe. Check out this article for more information on MFA - How to setup MFA for your account? .

You'll see the above options on the left side your dashboard, read below to see how each page can help you.

Dashboard

The Cleaner dashboard provides a smart overview of your account. The performance section of this page allows you to monitor how much you are earning overall, how much you are earning from particular locations, how much you are earning from certain types of cleans and how much you have earnt in a specific time period. Below this you'll see a day preview giving you a snapshot of the day ahead.

Calendar

The Calendar is perfect for giving you a monthly overview of your booked cleans and your availability. This is perfect for reviewing availability to ensure any days/times you are unavailable have been blocked, click here for help on setting your schedule - Set Your Cleaning Schedule . The calendar view can be changed by clicking the drop down next to 'Month' and selecting which view

Question 3

How to setup MFA for your account?

Accepted Answer

Setting Up Multi-Factor Authentication (MFA) for Your Web Application Account

In today's digital age, securing your online accounts is more crucial than ever. With cyber threats becoming increasingly sophisticated, relying solely on a password is no longer enough. Multi-Factor Authentication (MFA) adds an extra layer of security to your web application account, making it significantly harder for unauthorized users to gain access. Here's a step-by-step guide to setting up MFA for your account.

What is Multi-Factor Authentication (MFA)? MFA is a security feature that requires two or more verification methods to prove your identity before granting access to your account. These methods typically include:

Something you know: Your password or PIN. Something you have: A smartphone, hardware token, or other devices. Something you are: Biometrics like fingerprints or facial recognition. By combining these factors, MFA ensures that even if one factor (like your password) is compromised, an attacker still can't access your account without the other factors.

Steps to Set Up MFA for Your Account Step 1: Log In to Your Account Start by logging into the web application where you want to set up MFA. Navigate to the account settings or security settings, which are often found in the user profile section.

Step 2: Locate the MFA or Two-Factor Authentication (2FA) Section In your account settings, look for the option to enable MFA or Two-Factor Authentication (2FA). The terminol

Question 4

Being A Top Cleaner

Accepted Answer

Being A Top Cleaner

We believe our team of cleaners are the best available and we want to keep it this way! Below are some of the most important factors we believe makes a good cleaner that'll be booked time and time again.

Reliability

Reliability is super important as a cleaner as this ensures that the cleaning task is going to be completed on time and to a 'Cleaners on Tap' standard. A reliable cleaner is someone who can be counted on to do their job thoroughly and to the best of their ability, this will help build trust with the customer and help you get rebooked for future cleans. As a cleaner of 'Cleaners on Tap' we hope that you will always turn up on time to your bookings and finishing within the allocated time whilst consistently delivering high-quality cleans- it is therefore essential that you availability is kept up to date and frequently reviewed, doing so will ensure every clean you are booked for works for you too! Find out how to mange your schedule here - Set Your Cleaning Schedule

Standard Of Cleaning

We know our customers standards are as high as our own! A key factor of being a good cleaner is making sure that you fully complete the type of clean booked by the customer, whether it is a Deep Clean, General Clean or Holiday Let Clean. For example if a customer is booking you for a 'Deep Clean' you must ensure that all criteria for that type of clean is complete t

Question 5

Cancelling A Clean

Accepted Answer

How To Cancel A Clean As A Cleaner

Please call us as soon as possible on 01303 316132 and we'll attempt to assign another cleaner to this clean. Please note we recommend only cancelling if you 100% are unable to complete the clean, Cleaners On Tap reviews cancellations on an individual basis and will remove unreliable cleaners. It is essential cleaners frequently review their availability to ensure they can complete any potential bookings in order to avoid this scenario.

Question 6

Cancelling A Clean As A Customer

Accepted Answer

How To Cancel A Clean As A Customer

To cancel a scheduled clean as a customer, you must log into your customer dashboard and select the appointments tab. This is where your upcoming cleans will be displayed and you will have the option to confirm a cancellation here as showed in the photo above. Please note, you also have the option to cancel or manage your upcoming bookings via the confirmation email you have received for them. If you are cancelling your booking with more than 48 hours notice you will be able to get a full refund (less the Booking Fee) for your clean. Any bookings more than 24 hours away but less than 48 you will be entitled to a 50% refund (less Booking Fee). There will be no refund offered for cancellations with less than 24 hours notice.

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